Privacy policy

Privacy Policy

 

Last updated: October 8, 2025

 

1. Introduction

 

House Of J operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). House Of J is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

2. Personal Information We Collect

 

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted by applicable law:

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Including credit card, debit card, and financial account numbers, payment card information, transaction details, and other payment details.

  • Account information: Including your username, password, security questions, preferences, and settings.

  • Transaction information: Including the items you view, put in your cart, add to your Wishlist, or purchase, return, exchange or cancel, and your past transactions.

  • Communications with us: Including the information you include in communications with us, such as when sending a customer support inquiry.

  • Device information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information: Including information regarding your interaction with the Services, such as how and when you interact with or navigate the Services.

 

Sources of Personal Information

 

We may collect personal information from the following sources:

  • Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services: Including from your device when you use our products or services, and through the use of cookies and similar technologies.

  • From our service providers: When they collect or process your personal information on our behalf.

  • From our partners or other third parties.

 

3. How We Use Your Personal Information

 

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: We use your information to fulfill your orders, process your payments, remember your preferences, send order notifications, manage your account, arrange shipping, facilitate returns/exchanges, enable reviews, and create a customized shopping experience for you. This includes using your information to better tailor and improve the Services.

  • Marketing and Advertising: We use your information to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements based on your activity and past purchases on the Services.

  • Security and Fraud Prevention: We use your information to authenticate your account, provide a secure shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, and secure our services.

  • Communicating with You: We use your information to provide you with customer support, be responsive to your inquiries, and maintain our business relationship with you.

  • Legal Reasons: We use your information to comply with applicable law, respond to valid legal process (including law enforcement requests), investigate or participate in litigation, and to enforce or investigate potential violations of our terms or policies.

 

4. How We Disclose Personal Information

 

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services. Our partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising.

  • When you direct, request us, or otherwise consent to our disclosure of certain information, such as to ship you products or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction (e.g., a merger or bankruptcy), to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

 

5. Relationship with Shopify

 

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

  • Data Sharing: Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

  • Shopify Enhanced Features: To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify.

  • Shopify's Responsibility: In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

  • Shopify Privacy Portal: To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at [Shopify Privacy Portal Link]. Depending on where you live, you may exercise certain rights with respect to your personal information there.

 

6. Other Important Information

 

 

Third Party Websites and Links

 

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues, including social media platforms, may also be viewable by other users without limitation as to its use by us or by a third party.

 

Children's Data

 

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted. As of the effective date, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

 

Security and Retention of Your Information

 

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, or enforce applicable contracts and policies.

 

7. Your Rights and Choices

 

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may be subject to legal exceptions.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you.

  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability: You may have a right to receive a copy of your personal information and to request that we transfer it to a third party, in certain circumstances.

  • Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails. We may still send you non-promotional emails related to your account or orders.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests.

 

8. International Transfers and Complaints

 

 

International Transfers

 

Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

 

Complaints

 

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

 

10. Contact Us

 

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

House Of J Address: Banjara Hills, Road no.11 Hyderabad, TS, 500034, IN

Email: info@houseofj.co.in

Phone: +91 9100609529