Shipping policy

Shipping Policy 

 

Welcome to House of J! We aim to provide you with the best shopping experience, including fast and reliable shipping. Please read our shipping policy carefully to understand our process.

 

1. Order Processing Time

 

All orders are processed within [4-7 business days] after payment confirmation. Please note that orders are not processed or shipped on weekends or public holidays. During peak seasons (e.g., holidays), processing times may be slightly longer than our standard timeframe.

 

2. Shipping Options & Estimated Delivery Times

 

We offer the following shipping options, available for selection at checkout:

  • Standard Shipping: Estimated delivery within [4-7 business days] once shipped.

  • Express Shipping: Estimated delivery within [3-5 business days] once shipped.

Please note: Delivery times are estimates and vary depending on your location and the shipping method chosen.

 

3. Shipping Costs

 

Shipping costs are calculated at checkout based on the order weight, destination, and the shipping method selected. We offer Free Shipping for all orders above [4000INR].

 

4. International Shipping

 

We currently ship internationally to select countries. Delivery times and costs for international orders vary significantly by destination. Customers are solely responsible for any customs fees, duties, or taxes imposed by their country's government.

 

5. Tracking Your Order

 

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link that allows you to track your package in real-time.

 

6. Delays and Issues

 

While we strive to ensure timely delivery, unforeseen delays (such as those caused by customs processing, severe weather, or courier operational issues) may occasionally occur. If your order is significantly delayed or you experience other shipping issues, please contact us immediately at [info@houseofj.co.in].

 

7. Incorrect Shipping Information

 

It is crucial that you ensure all shipping details are accurate at checkout. We are not responsible for delays or lost shipments resulting from incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

 

8. Lost or Damaged Packages

 

We work with trusted shipping providers. However, if your package is lost or arrives damaged:

  • Please contact us at (info@houseofj.co.in) within 10 days of delivery with your order number and any necessary proof (e.g., photos of damage, tracking information).

  • We will investigate the issue with the shipping provider and work to provide a replacement or refund as appropriate.

 

Contact Information

 

For any questions about our shipping practices, please email us at [info@houseofj.co.in].

Thank you for choosing House of J!