Terms of service
Terms and Conditions
1. Introduction and Acceptance
Welcome to House of Jewels ("we," "us," or "our"). By accessing our website and making a purchase, you ("the customer," "you," or "your") agree to be bound by these Terms and Conditions. Please read them carefully before using our services. Your continued use of the site constitutes your full agreement to these terms.
2. Account and Registration
2.1 Account Creation
To create an account, you must be 18 years or older. You are required to provide accurate and current information and are limited to one account per customer. Email verification is required to complete registration. Password security is your responsibility, and you must take all necessary steps to safeguard your login details.
2.2 Account Termination
We reserve the right to immediately suspend or terminate accounts for, but not limited to, the following reasons: Policy violations, any fraudulent or illegal activity, multiple return attempts of worn items, abusive behavior towards staff or other users, and false claims or disputes regarding orders or products.
3. Product Information
3.1 Product Details
All jewelry pieces sold are categorized as fashion jewelry. Materials and specifications are listed on the individual product pages. Please note that colors may vary slightly from the images displayed due to monitor settings and photography. All sizes provided are approximate. Prices are subject to change without prior notice.
3.2 Stock Availability
All products are subject to availability. We do not offer rainchecks on sold-out items. Pre-orders may be available for select items as indicated on the product page. We reserve the right to limit the quantities of any products that we offer.
4. Pricing and Payment
4.1 Pricing
All prices are stated in [local currency] and include all applicable taxes. Shipping charges are calculated at checkout and added to the final order total. Promotional codes or discounts cannot be combined unless explicitly stated otherwise.
4.2 Payment Methods
We accept various forms of payment, including Credit/Debit cards, Digital wallets, and Bank transfers (where applicable). All payment must clear before an order can be shipped. All transactions are encrypted and secure to protect your financial information.
5. Orders and Shipping
5.1 Order Confirmation
All orders are subject to our acceptance. A confirmation email sent to you does not constitute a guarantee of acceptance; it is merely an acknowledgment that we have received your order. We reserve the right to refuse any order at our sole discretion. In the event of pricing errors, we reserve the right to void the order and offer a refund.
5.2 Shipping
The standard processing time is 1-3 business days before shipment. Delivery estimates provided are not guaranteed. We will only ship to verified and complete addresses. For international orders, all customs duties, taxes, and fees are the customer's responsibility. Any lost packages must be reported within 48 hours of the estimated delivery date.
6. Returns and Exchanges
6.1 Return Policy
We offer a 7-day return window from the date of purchase. Items must be in unworn condition only to qualify for a return. The original packaging is required, and all tags must remain attached. All returns are subject to inspection before a refund or exchange is processed.
6.2 Non-Returnable Items
The following items are considered final sale and are non-returnable: Worn or damaged items, Sale items, Custom orders, all Pierced earrings (for hygiene reasons), and Items without original packaging.
7. Product Care and Usage
7.1 Jewelry Care
Customers are advised to follow all provided care instructions. Jewelry should be stored in its original packaging or a suitable dry environment. Avoid water exposure and remove all jewelry before swimming, showering, or engaging in strenuous activity. We offer no guarantee against damage resulting from improper use or care.
7.2 Disclaimers
We are not responsible for any: Allergic reactions that may occur from materials, Damage resulting from improper use or mishandling, Normal wear and tear over time, Color changes resulting from exposure to chemicals or the environment, or Lost or stolen items after delivery confirmation.
8. Intellectual Property
8.1 Content Ownership
All content on this website is copyright protected. Photos cannot be used or reproduced without our express written permission. Our logo and branding are registered trademarks. All design rights for our products are strictly reserved.
8.2 User Content
Any customer reviews submitted become our property, and we reserve the right to use, modify, or display them. We may use customer photos on our social media or website with the customer's explicit permission. Inappropriate content will be immediately removed. The submission of false or misleading reviews is strictly prohibited.
9. Privacy and Security
9.1 Data Protection
Your personal data is protected. All payment information is encrypted. We operate a strict no data sharing policy with third parties for marketing purposes. Customers can opt-out of marketing emails at any time. Our Cookies policy also applies.
9.2 Security
We ensure security through SSL encrypted checkout and use secure payment processing. We conduct regular security updates and have a system for fraud monitoring in place.
10. Customer Service
10.1 Support
We aim to provide an email response within 24 business hours. Our dedicated Business hours are [specify business hours]. Phone support is available during business hours, and a Live chat option may be available.
10.2 Disputes
Any issues or disputes must be reported to customer service within 7 days of receiving the item. Evidence or documentation is required for any claims. The final decision on all disputes rests at our sole discretion.
11. Promotions and Offers
11.1 Promotional Codes
Promotional codes are limited to one code per order and cannot be combined. Expiration dates are strictly enforced. Promotions are not valid on all items (exclusions apply). We reserve the right to withdraw any promotional offer anytime without prior notice.
11.2 Special Offers
All special offers are for a limited time only and are valid only while stocks last. Specific terms and conditions are specified per promotion. Special offers are generally not valid in conjunction with any other discount or offer.
12. Warranty Information
12.1 Limited Warranty
We offer a 30-day limited warranty that covers manufacturing defects from the date of purchase. Proof of purchase is required. The warranty does not cover damage from misuse or improper care. We reserve the right to repair or replace the item at our discretion. Transportation and shipping costs are not included.
12.2 Warranty Exclusions
The warranty does not cover: Normal wear and tear, Accidental damage, Water damage, Damage caused by chemical exposure, or Unauthorized repairs or modifications.
13. Liability Limitations
Our maximum liability is strictly limited to the purchase price. We are not responsible for any indirect, incidental, or consequential damages. We offer no compensation for shipping or processing delays outside of our control. The principle of force majeure applies to unforeseen events. Use of the website is entirely at your own risk.
14. Website Use
14.1 Acceptable Use
The website is provided for your personal, non-commercial use only. Prohibited activities include data mining and unauthorized access.
14.2 Website Availability
We provide no guarantee of continuous, uninterrupted service. The site may undergo maintenance without notice. We reserve the right to modify, suspend, or remove features at any time.
15. Changes to Terms
These Terms and Conditions may change without formal notice. All changes are effective immediately upon posting. Your continued use of the website implies your acceptance of the new terms. We recommend you review this page regularly.
16. Governing Law
These Terms are governed by the laws of [jurisdiction]. Any legal disputes will be settled in the courts located in [court location]. You agree to waive any right to participate in a class action lawsuit.
Contact Information
House of J Customer Service Email: [info@houseofj.co.in] Phone: [+91 9100609529] Business Hours: [MON-FRI - 10 A.M - 7 P.M]
Acceptance
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: October 26, 2024